Career Opportunities

Customer Service Representative

We are hiring a Customer Service Representative to manage customer requests and help coordinate NEI’s transportation fleet. This person will also service as our Office Coordinator to perform administrative tasks such as job and documentation processing. To do well in this role you need to be able to have experience working with computers and be able to communicate effectively and calmly with customers to organize their requests and work closely with coworkers to ensure customer needs are met and administrative tasks are completed.

To be successful as our Customer Service Representative and Office Coordinator you must be detail-oriented and manage your time efficiently so that customer and scheduling operations run smoothly.

This position will be based out of NEI’s office in Greenfield, Indiana.  


Essential Duties and Responsibilities

  • Organize customer requests and support the transportation and disposal of customer waste streams
  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries
  • Communicate with customers through various channels including phone, email and texting.
  • Acknowledge and resolving customer complaints.
  • Have an in depth understanding of our services so you can answer customer questions and organize the transportation fleet schedule.
  • Keep record of customer interactions, transactions, comments and complaints.
  • Communicate and coordinating with colleagues as necessary.
  • Provide feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Willingness to work in a fast-paced environment but always adhering to proper regulations while never agreeing to compromise the integrity of yourself or NEI.
  • Collaborate with rest of NEI team to develop and adhere to standard operating procedures and make suggestions for modifications in a commitment to continuous improvement programs.
  • Follow office workflow procedures to ensure maximum efficiency
  • File documentation relating to projects.
  • Help with answering calls into the office

Requirements

  • High school diploma, general education degree or equivalent
  • Excellent communication and interpersonal skills
  • Able to clearly communicate both orally and in writing
  • Organized with the ability to prioritize and multi-task
  • Careful attention to detail is a must
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers
  • Experience working with customer support
  • Reliable with patience and professionalism
  • Must be good at solving problems with other people
  • Must be a self-starter with good follow-through, capable of working independently with little supervision
  • Proficiency in Microsoft Office

RESULTS EXPECTED:

  • Your support of our customer environmental services will allow NEI to be more responsive to its customers to prevent any customer attrition due to poor quality service.
  • Through your diligence in customer service, customer satisfaction will be high as you promote areas of process improvements
  • Your dedication to NEI customers and prospecting opportunities will allow NEI to grow its business through maximum customer continuity and new customer development

Mail resume to:  info@neinow.com

Transportation and Field Specialist

We are hiring a Transportation & Field Specialist to round out our Operations Team. This position will be field-based, primarily driving our box truck and van trailer, and occasionally vacuum tankers. You will run multiple loads during the daytime, traveling to and from customer sites and disposal facilities. This position would be responsible for identifying types of waste, collecting samples, labeling, manifesting, and the safe transportation of primarily non-bulk waste and recycle materials in accordance with all EPA, IDEM, DOT regulatory guidelines. 

To be successful in this role, you must be attentive to details and able to interact well with NEI’s customers.

This position will be based out of NEI’s office in Greenfield, Indiana. A standard work day is 6am-2:30pm, with occasional overtime and sporadic weekend work.   

Essential Duties and Responsibilities

  • Operate a Box Truck and 53’ Van Trailer and occasionally a vacuum tanker
  • Maintain CDL (A) driving classification including Haz Mat and Tanker endorsements
  • Maintain hazmat, tanker, HAZWOPER, and Confined Space endorsements.
  • Responsible for efficiently managing all waste streams loaded onto the transportation vehicle
  • Transport waste and recycle materials to disposal and recycle facilities
  • Provide onsite support services at customer facilities
  • Manage documents associated with EPA, IDEM and DOT regulations
  • Work as part of an industrial contractor team and be capable of operating a pressure washer as part of a confined space team
  • Adhere to all DOT rules and other transportation regulations at all times.
  • Adhere to all safety procedures at all times which includes all proper PPE designated by NEI and its customers.
  • Check equipment prior to start-up and assess start-up performance.
  • Monitor the maintenance and performance of NEI equipment.
  • Maintains service vehicle and tools for cleanliness and proper operation
  • Assess basic mechanical problems and take actions to resolve promptly.
  • Respond to unplanned events and solve customer technical problems as they are identified, requested, or arise, all while maintaining positive customer relations.
  • Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs.
  • Continuously look for opportunities that benefit both NEI and the customer.
  • Escalates unresolved issues to Supervisor.
  • Report to Supervisor when no field service work is available.
  • Collaborate with rest of NEI team to develop and adhere to standard operating procedures and make suggestions for modifications in a commitment to continuous improvement programs.

Requirements

  • High school diploma or GED
  • 4+ Year of Experience Required
  • Have and maintain a valid class A CDL preferably with HAZMAT endorsement and current HAZWOPER training.
  • Must know basic DOT regulations and preferred general knowledge about industrial waste
  • Able to operate a pallet jack and/or fork lift moving drums, skids of material and totes.
  • Able to move, with dolly or other mechanical assistance, drums weighing upwards of 750 lbs. or more.
  • Able to lift 50 lbs or more.
  • Familiar with basic Microsoft office functions (Word, Excel) in order to complete time sheets and expense reports
  • Ability to detect and differentiate colors     
  • Able to clearly communicate both orally and in writing
  • Must be good at solving problems with other people
  • Able to remain calm and even-tempered in the face of challenges, demands, and deadlines
  • Must be a self-starter with good follow-through, capable of working independently with little supervision

Resume to:  info@neinow.com